Our principles

1
Support customers as a team.

These days, customer service is a team sport. And not just for your support team — for your entire business.

2
Listen to customers (and share their ideas).

What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.

3
Remember every second counts.

Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.

Testimonials

     With 24/7/365 onsite support, Alphonet engineers keep our IT operation up and running so we can focus on our business,” .
Gloria Ali
HR Manager
Petroli Energy Nigeria
     For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).
Femi Aayi
CEO/Managing Director.
Riskcontrol.

Petroli Energy

Petroli Energy is a privately owned oil marketing company incorporated in early 2015 with the objective of providing services to private and corporate bodies. It commenced business shortly after incorporation and has its head office at no 11 udi street Osborne estate, Ikoyi Lagos.. .

Where they were

Petroli Energy reached out to Alphonet in 2015 when the company was incorporated. They were in search of a comprehensive and cost effective IT outsourcing solution. One key requirements included 24×7 availability and fast responses to urgent issues, fast and reliable Internet service, service desk and remote administration support, preventative maintenance, monitoring, and on-site support.

What we did

After Partnering with Alphonet, we tailored an outsourcing plan to meet their specific requirements. Our engineering team worked with Petroli Energy by assigning an IT Support Engineer on-site who was present throughout working hours in their office. Alphonet also provided Petroli Energy with reliable and fast Internet connection.

Petroli Energy now receives regular maintenance, along with professional monthly reporting that describes all incidents and requests we have serviced each month. We also provide an instant response for critical issues, with 24 x 7 service desk availability.

The Results

Alphonet’s outsourcing Plan has freed Petroli Energy of all IT and Internet worries and as well allowed them to concentrate solely on what is most important to any organisation: running their business. This plan has also lead Petroli Energy to cost saving and increase in profit.

individual requirements and ensures you are getting the most cost-effective and suitable support plan customized for your needs.

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