Our principles

1
Support customers as a team.

These days, customer service is a team sport. And not just for your support team — for your entire business.

2
Listen to customers (and share their ideas).

What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.

3
Remember every second counts.

Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.

Testimonials

     Alphonet has been a wonderful partner in this whole process,"- Head Of School. . .
Mrs E.O Kanno
Head Of School
Troika Bilingual School
     For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).
Femi Aayi
CEO/Managing Director.
Riskcontrol.

Risk Control Services Nig.

Risk Control Services Nigeria Limited was established in 2004 to raise the bar in the standards of the Protection of Assets industry in Nigeria. It was formed under the Companies and Allied Matters Act of the Federal Republic of Nigeria. With the increase in multinational companies coming to the shores of Nigeria to set up businesses came the need for increased integrity, professionalism and quality in Protection of Assets services.

Where they were

Prior to moving to Alphonet, Riskcontrol's Internet service provider was not meeting up with the Company’s growing needs. They needed a reliable and fast Internet service to march up with their day to day operations and also in a need of a reliable IT Support Company

What we did

Alphonet has been supporting Riskcontrol for over 7 years. One of the reasons we have continued to deliver services to Riskcontrol is that Alphonet delivers IT solutions in line with industry best practice without charging a cost premium.

In addition to the provision of an unlimited Internet service and as well as procurement of hardware and software, we have helped in office relocation/ deployment of dedicated cloud Server and On-Premises servers along with WAN and LAN infrastructure and workstations.

The Results

Riskcontrol has continued to grow over the years because they have remained focus on their core business objectives while Alphonet provide them with all their IT serices.

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