Our principles

1
Support customers as a team.

These days, customer service is a team sport. And not just for your support team — for your entire business.

2
Listen to customers (and share their ideas).

What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.

3
Remember every second counts.

Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.

Testimonials

     It’s always a worry when changing procurement professionals, but I’m glad to say that our decision to work with Alphonet has been vindicated”, says . “ .


Swift Networks Ltd
     For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).
Femi Aayi
CEO/Managing Director.
Riskcontrol.

Swift Networks

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002 when it bided and obtained a Fixed Wireless Access (FWA) License from Nigerian Communications Commission (NCC) to provide multi-service broadband connectivity services to businesses and residential subscribers. .

Where they were

Swift Networks Limited were in need of a reliable Mikrotik consultant to deploy hotspot server in their head office in Lagos, so they reached out to Alphonet. In addition to this, they needed a professional to train their in-house IT staff on the usage of the server. .

What we did

After Partnering with Alphonet, we procured and fully deployed the hotspot server within a specified period of time and on budget. Our engineering team worked with Swift by providing training and support for Swift's in-house IT staff for about a year.

The Results

After Partnering with Alphonet, we procured and fully deployed the hotspot server within a specified period of time and on budget. Our engineering team worked with Swift by providing training and support for Swift's in-house IT staff for about a year.

Alphonet offers flexible support plans, which are customized specifically for your organization. All plans can be tailored to your business’ individual requirements and ensures you are getting the most cost-effective and suitable support plan customized for your needs.

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