We provide computer support through our Help Desk Services, for quick troubleshooting of your issues. The Help Desk employs remote technologies that allow us to address issues in real time. Our computer support company offers help desk services for all computer related issues, including desktops, laptops, peripherals (such as printers), PDAs, servers, switches, backup systems, and firewalls and more. We offer assistance with software issues, including interfacing with another computer support vendor to resolve issues.
We believe that IT monitoring and preventative maintenance is the best way to avoid potential issues. We monitor our clients’ networks to protect against threats and eliminate problems before they occur. We immediately identify potential system vulnerabilities and work to strengthen your IT infrastructure. Preventative maintenance is an important strategy to keep your systems operating at maximum efficiency; paving the way for a greater return on investment and better use of company resources.
Service DeskInformation technology in the global marketplace has resulted in businesses implementing increasingly complex business processes, software, and other applications. Maintenance, monitoring and computer support service. Alphonet Solutions can help you address issues regarding inefficiency of your current systems to assist your organization in optimizing the use of available resources. Give us a call to learn more about our computer support company and how our help desk services can help you.
Unlike many help desks, our technicians have experience in both remote support and face to face on-site support. We actively rotate our technicians into customer facing on-site positions in order to familiarize themselves with the real world needs of end users. This process allows them to deliver more appropriate assistance over the phone or via remote control sessions.
Backup SolutionsNetwork data loss is one of the greatest impacts to small and medium-sized businesses today. Alphonet Solutions works with clients to establish IT backup solutions and routines to protect against data failures. Alphonet Solutions can assist with setting up a tape, hard drive, or online backup solution for your company. We can also ‘image’ your company’s computers to provide a fast recovery of a network computer to a default state should any major issues arise.
IT Backup of vital company information is crucial to the survival of a business. The size of your company does not matter – having an IT backup solution in place is important. Recent studies show that 93% of companies that lost data due to a disaster go out of business within two years.
Increasingly, small and medium-sized businesses are turning to disk-based online server backup solutions and recovery solutions as the most cost effective fit for their requirements; when they have neither the volume of data nor the level of technical staff that characterize most traditional backup solutions and recovery operations.
Data protection backup solutions that combine the latest advancements in disk-based backup solutions with secure, integrated online technologies offer businesses fast and assured recovery of their critical business data while freeing limited technical staff for more value-driven tasks. They also reduce the burden of removing the data and storing it safely off-site, protecting it from local disasters.
Companies should consider the following reasons to utilize Alphonet Backup Solutions:
Network Maintenance.Performing proactive, scheduled maintenance ensures maximum reliability and the overall lowest TCO through minimising costs and productivity losses associated with downtime and replacement. Preventative maintenance is normally included within our standard support packages however we also provide maintenance services to those clients who have an in-house IT team and who want their team to be allocated to more specialised tasks.
Our program of pre-defined and fully documented preventative maintenance tasks uses our qualified staff and industry recommended processes. These preventative maintenance tasks are be performed on:
Each maintenance task can be performed at a standard frequency or on a specific nominated basis appropriate for your environment. These tasks include:
Alphonet Solutions is one of Nigeria's fastest growing and most successful IT service providers, delivering end-to-end business support solutions that span a broad spectrum of infrastructure technologies.read more
Our computer support company offers help desk services for all computer related issues, including desktops, laptops, peripherals (such as printers), PDAs, servers, switches, backup systems, and firewalls and more.read more
Our flexibility and coverage allows us to meet a diverse range of business requirements, and we can provide staff with a variety of certifications and experience.read more
Network maintenance services are provided to protect the network from unwanted virus attacks, spyware, downtime situation, server crashes, management of hard drive resources and any electrical or wiring issues.read more
Why choose us?
There are a host of reasons to choose Alphonet Solutions to manage your business technology requirements, but here’s the bottom line:
• We save you money.
• We tailor a solution that enables your business to grow.
Snr. IT Support Engineer