These days, customer service is a team sport. And not just for your support team — for your entire business.
What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.
Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.
We have been through enormous business and IT change over a period of time now and Alphonet has been very flexible and responsive in meeting our changing needs, often with very little warning said .
Internal Audit Analyst
Beatrilson Capital Nigeria
For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).