These days, customer service is a team sport. And not just for your support team — for your entire business.
What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.
Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.
It’s always a worry when changing procurement professionals, but I’m glad to say that our decision to work with Alphonet has been vindicated”, says . “ .
Swift Networks Ltd
For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).