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ON-SITE SUPPORT

At Alphonet solutions, we believe the people behind our networks add just as much value as the technology itself. That’s why our dedicated technical support engineers are available wherever you need them most, whether it’s on the phone, online, or working side by side with your team.

Alphonet provides a variety of on-site support services in approximately 30 locations throughout Nigeria. Support is provided through our network of agents and contractors in rural and regional areas. This coverage means Alphonet is perfectly positioned to deliver complex multi-site projects such as national hardware and network rollouts, and delivering comprehensive IT support services to multi-branch organisations.

Knowing that every branch in the country is supported on-site by the same team, under the same agreement and the same SLA, means efficiency and reliability.That’s a huge advantage.

From national retail chains with after-hours on-site support coverage requirements, to travelling executives who want to know they’re only a phone call away from local onsite IT support, Alphonet has the experience and the flexibility to deliver market leading support services to all multi branch organisations.

Receive the hands-on help you need

Sometimes, problems just can’t be worked out over the phone or Internet. That’s when you need an Alphonet field service IT Support engineer, who can offer:
  • Hands-on troubleshooting .
  • Comprehensive, ongoing program management .
  • Preventive maintenance.

    • Meet your technical go-to personnel

    With a dedicated support engineer on your team, you’ve got a partner who understands every detail of your network—and your business. This gives you a single point of contact for every technical need, including:
  • Maintenance and support .
  • Incident resolution plans and reports.
  • Network expansion activities.

    • Our advantage:

    While we offer a range of support and maintenance plans and options, we specialise in the fixed price unlimited support offerings, whereby;
  • 24×7 support available in all capital cities.
  • Back to Back SLAs between Field Service and Service desk.
  • National Hardware and spare parts storage and provisioning.
  • Expertise in coordinating and delivering national rollout projects.
  • Expertise in deploying national data and telephony networks.
  • No need to fly technical staff to regional offices.
  • Integrated support service for multi-branch organisations or travelling executives.

    • Lagos (Head Office) Suit J232, Ikota Shopping Complex
    V.G.C, Lekki, Lagos.
    Phone: +234 8027337402

    If your multi-site organisation is not receiving the same high standard of support in every location, contact Alphonet to discuss the advantages of a unified support solution under a single agreement.

    On-Site
    Support

    Alphonet Solutions is one of Nigeria's fastest growing and most successful IT service providers, delivering end-to-end business support solutions that span a broad spectrum of infrastructure technologies.

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    Off-Site
    Support

    Our computer support company offers help desk services for all computer related issues, including desktops, laptops, peripherals (such as printers), PDAs, servers, switches, backup systems, and firewalls and more.

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    IT-Staffing
    Solution

    Our flexibility and coverage allows us to meet a diverse range of business requirements, and we can provide staff with a variety of certifications and experience.

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    Network
    Maintenance

    Network maintenance services are provided to protect the network from unwanted virus attacks, spyware, downtime situation, server crashes, management of hard drive resources and any electrical or wiring issues.

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    Why choose us?

    Looking to simplify your business IT?
    There are a host of reasons to choose Alphonet Solutions to manage your business technology requirements, but here’s the bottom line:
    • We simplify your business technology.
    • We save you money.
    • We tailor a solution that enables your business to grow.
    Mr.Tosin Moses
    Snr. IT Support Engineer
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