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Our principles

1
Support customers as a team.

These days, customer service is a team sport. And not just for your support team — for your entire business.

2
Listen to customers (and share their ideas).

What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.

3
Remember every second counts.

Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.

Testimonials

     It’s always a worry when changing procurement professionals, but I’m glad to say that our decision to work with Alphonet has been vindicated”, says Mr. Emelieze Ikem (Head IT/Billing). “ .
Mr. Emelieze Ikem
Head IT/Billing
Swift Networks Ltd
     For over 7 years we’ve relied on Alphonet for all our procurement (servers, Workstations, routers, switches and licenses).
Femi Aayi
CEO/Managing Director.
Riskcontrol.

Our Partners

Since forming Alphonet in 2007 we have made it our business to deliver solutions built using technology from the best vendors in the marketplace. But we're committed to customer outcomes rather than our vendor’s solutions..

So while our vendor partnerships give us a deep understanding of their technologies, our decision-making is entirely based on addressing your needs and delivering best value - whether that requires a single or multi-vendor approach.

Microsoft

Alphonet is a Microsoft Gold Certified Partner, with demonstrated and proven experience in delivering high quality, best practice solutions spanning advanced infrastructure, storage, security, desktop and other areas.

VMWare

AS a VMWare Professional Solutions Provider Alphonet is highly skilled and experienced in developing and implementing a full spectrum of virtual, hybrid and cloud solutions for our customers.

Citrix

As a Cisco certified partner, Alphonet has demonstrated a depth of knowledge and experience in designing, implementing and maintaining complex local and wide area networks for small and medium businesses.

Additional Patners

In order to deliver industry leading end-to-end infrastructure solutions, Alphonet constantly seeks to understand and leverage the best available technology in the marketplace for use by our customers.

Because we guarantee our solutions with unlimited support, we can't afford to get it wrong!

Before implementing any new technology for our clients, we test it thoroughly in our lab to make sure it actually "does what it says on the box". Ultimately we hold ourselves accountable for the performance of our technical solutions.

Some of our additional partners include:

  • Hewlett Packard, Dell and IBM server and storage hardware
  • Veeam and StorageCraft virtual server and off-site backup software
  • Riverbed WAN optimisation appliances
  • Mikrotik and Cyberoam anti-spam and network security
  • Acronis for desktop imaging and backups
  • AVG Anti-virus
  • Grandstream
  • MainOne Cable and Rackcenters Data centres
  • Ngcom Networks,KKON TECH, MainOne, Swift Networks and Glo 1

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