These days, customer service is a team sport. And not just for your support team — for your entire business.
What information do you need to answer people's questions? Encourage your team to never hesitate to ask questions when talking to customers.
Customers hate to wait!
Be sure to give your agents the help desk solution they need to help customers as quickly and efficiently as possible.
The entire Alphonet team have demonstrated a true partnership approach with Beatrilson Capital and they invest time, resource and finances up front for the long term benefit of both organizations. They know how to have fun whilst delivering a first-class professional service. The perfect partner" .
One Micro Ltd
It's always a worry when changing IT service providers, but I'm glad to say that our decision to work with Alphonet has been vindicated.
Pentagon Real Estate Investment Company.